Refund Policy

Eligibility

Refunds, returns, and exchanges are applicable only in case of a defective or incorrect product received from The US Jacket. Requests must be initiated within 30 days from the delivery date.

Orders cancelled after 24 hours may be subject to a 25% restocking fee.

To be eligible for a return or exchange:

• Items must be unused and in original condition
• All original tags must be attached
• Items must be returned in the original packaging

Used, damaged, or altered items are not eligible for returns, exchanges, or refunds.

Initiating a Return

To start a return or exchange request, please contact our customer support team at: sales@theusjacket.com

Please provide your order number and the reason for your request.

Our team will guide you through the return process and provide return instructions if your request is approved.

Return Method

Returns are accepted by mail only.

Return Shipping

If the item received is defective or incorrect, return shipping costs will be covered by The US Jacket.

For size issues, incorrect size selection, or change-of-mind requests, customers are responsible for return shipping costs.

Packaging

Whenever possible, please return the item in its original packaging to help ensure it arrives safely and in acceptable condition.

Refunds

Processing Time

Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, refunds will be issued to the original payment method within 5–7 business days, depending on your bank or payment provider.

Partial Refunds

Partial refunds may be issued in certain cases where returned items show minor signs of use but remain in acceptable condition.

Non-Refundable Items

The following items are non-returnable and non-refundable:

• Final sale items
• Promotional or discounted items
• Gift cards

Exchanges

Eligibility for Exchanges

Exchanges are allowed if the item meets our return eligibility requirements.

Customers may request an exchange for a different size or style by following the return process outlined above.

Shipping Costs for Exchanges

Customers are responsible for exchange-related shipping costs, including return shipping and reshipping charges.

Once your return is approved, our support team will assist you with the exchange process.

Shipping Availability

Currently, The US Jacket only ships within the United States (USA). We do not offer international or worldwide shipping at this time.

Customer Support

If you have any questions regarding returns, refunds, or exchanges, please contact us at: sales@theusjacket.com

We aim to respond to customer inquiries within 1–2 business days.

Thank you for shopping with The US Jacket. We appreciate your trust and are committed to providing a smooth shopping experience.