Shipping Policy
At The US Jacket, we are committed to providing a smooth and reliable shopping experience—from the moment you place your order until it is delivered to your door.
Processing Time
- Processing Time: 1–3 business days (Monday–Saturday, ET)
- During sales, holidays, or peak seasons, processing time may be slightly longer
Order Cut-Off Time
Cut off time: 17:00 Local time (Orders placed before 5:00 PM Eastern Time (ET) are typically processed the same business day.)
Local time equivalents for our main shipping countries:
- USA / Canada: 5:00 PM ET
Shipping Options
We currently offer shipping within the United States (USA) only.
Free Standard Shipping
- Cost: Free on orders over $99.99
- Transit Time: 19–22 business days
- Total Delivery Time: 20–25 business days
Express Shipping (Quick Delivery)
- Cost: $29.99
- Transit Time: 6–7 business days
- Total Delivery Time: 7–10 business days
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
If you do not receive tracking details, please check your spam or junk folder. If still not found, contact our support team and we will assist you within 1–2 business days.
Delivery Issues
If your package is delayed, lost, or missing, please contact our customer support team.
We will work with the shipping carrier to resolve the issue as quickly as possible.
Important Notes
Incorrect Address
We are not responsible for orders shipped to incorrect or incomplete addresses provided at checkout. Please ensure all shipping details are correct before placing your order.
Order Changes
We cannot guarantee changes or cancellations once an order has been placed. If you need assistance, contact us immediately after ordering.
Remote Areas
Additional delivery time or charges may apply for remote locations within the USA.
Customs & Duties
As we currently ship within the United States only, no international customs duties or taxes apply.
PO Boxes / APO/FPO
We do not ship to PO Boxes or APO/FPO addresses. A complete physical address is required for delivery.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
The US Jacket
Email: sales@theusjacket.com
Phone: +1 302-624-5273
ADDRESS: North Market Street 920, suite 950, 19801 Wilmington, Delaware, US
Operating as: theusjacket.com
Thank you for shopping with The US Jacket. We appreciate your trust and are committed to providing reliable delivery and quality service.